Privacy Policy

Last Updated: 12/19/2024

Version: 1.0

Mountain Peak Investments, LLC (“Mountain Peak,” “we,” “us,” or “our”) operates the VBingo platform and related services (“Service”). This Privacy Policy outlines how we collect, use, and disclose personal information when you use our Service. By using the Service, you consent to the collection and use of your information as described in this policy. Terms not defined in this Privacy Policy have the meanings assigned to them in our Terms and Conditions.

We may update this Privacy Policy from time to time. Changes will be reflected by the “Last Updated” date above. Your continued use of the Service signifies acceptance of these changes. Please review this Privacy Policy periodically for updates.

If you have questions about this Privacy Policy, contact us at support@VBingoGames.com.

1. Information Collection and Use

We collect different types of information to operate and improve our Service.

A. Personal Data

We collect personal data necessary to provide the Service, including:

Account Creation: Registration collects your name, a required US mobile number, and a four-digit PIN for the location or reward program shown on the signup page. Email is optional unless the SMS opt-out verification fallback applies. Memberships in separate reward programs remain separate.

Purchases: For purchases, you must provide additional details, including a government-issued ID.

Redemptions: To redeem prizes, you must complete a proof-of-life check and provide proof of address through a third-party verification agent.

Social Security Number (SSN): If prize redemptions exceed $600 in a calendar year, your SSN will be required to meet IRS reporting requirements. The SSN is collected by our third-party verification agent solely for tax filing purposes.

Phone Number: A mobile number is required, including when signing up with Google. The same mobile number can be used in different reward programs, with one membership per number within a program. Registration normally verifies a code sent by SMS. If the number previously opted out by replying STOP to our shared sender, registration requires an email verification code instead; that verifies the email, not the phone, and does not restore SMS consent. An opt-out at one location affects other locations using that sender.

Continue with Google: With your choice to use Google, we use Google's account identifier to associate your new membership with that Google account. Google may provide your name and email to prefill signup. You must still supply the required mobile number and complete registration verification. Google sign-in finds memberships already associated with that Google account; an email or phone match alone does not link an existing membership.

B. Non-Personal Data

We also collect:

Usage Data: Information on how you access and interact with our Service, including wagers placed, game results, and payment details.

Cookies and Tracking Data: Cookies and similar technologies track your activity on our platform to enhance user experience and gather analytics. You can adjust your browser settings to disable cookies, but certain features of the Service may not function properly.

C. User Content

If you voluntarily submit images, recommendations, or other content, you authorize us to use this information for marketing or other reasonable purposes.

2. Use of Data

We use collected data to:

Operate and maintain the Service;
Notify you about updates or changes;
Provide customer support;
Enable interactive features;
Analyze and improve the Service;
Monitor usage and prevent technical issues;
Deliver promotional offers, unless you opt out.

3. Transfer of Data

Your data, including Personal Data, may be transferred to and maintained on servers located outside your jurisdiction. By submitting your information, you consent to these transfers. We ensure that adequate data protection controls are in place before such transfers occur.

4. Disclosure of Data

Mountain Peak Investments, LLC may disclose your Personal Data:

To comply with legal obligations or requests from public authorities;
To protect and defend our rights and property;
To prevent or investigate misconduct related to the Service;
To associated companies, partners, or service providers for operational purposes.

5. Security of Data

We prioritize the security of your data and implement commercially acceptable measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Retention Period

We retain your data while your account is active or as long as necessary for operational or legal purposes. After this period, data may be deleted or anonymized, except as required for legitimate business or legal obligations.

7. Third-Party Services

Payments: Payments are processed through third-party providers, and we do not store payment information beyond email and transaction amounts.

Links to Other Sites: Our Service may include links to external sites. We are not responsible for the privacy practices or content of these sites.

8. Children's Privacy

Our Service is not intended for individuals under 21. We do not knowingly collect or market to anyone under 21.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Rules of Play. By using VBingo, you acknowledge and agree to this Privacy Policy. Contact us at support@VBingoGames.com for additional information.